Welcome to the returns section

Sometimes you just buy the wrong product and this isn't a problem at all. You can return unwanted items purchased from any GO Outdoors store to any GO Outdoors store. We will happily issue a full refund or an exchange within 30 days of purchase, providing you have proof of purchase, so please remember to hang on to your receipt!

It's really important that the item is in a perfect resalable condition (including all the packaging and tags).

However, there are a few items that sadly cannot be returned, and this is either due to health & safety or hygiene reasons.

This includes items that have been used, soiled, or damaged through misuse, including external factors, such as weather, chemical components, general wear and tear and accidents.

Misused products include items used for a purpose different to that intended, as well as items not looked after.

A really important thing to note is that a tent, once it's been pitched outside, is no longer in perfect resalable condition.

Store Returns

Return your goods to any GO Outdoors store (except Hathersage). Please bring your Delivery Note with you as proof of purchase. Simply head to the tills and don’t forget to bring the card you paid with. Any orders placed using PayPal as the payment method cannot be refunded in-store however Stores can contact Customer Support 0330 008 1555 who will resolve as needed.

Internet Returns

Send back the items back using Collectplus (See details below) to our Returns address below.

Unfortunately, we are unable to provide free returns as we offer free delivery over £50 as standard. Therefore, returning the unwanted item(s) is at your own cost.

GoOutdoors Returns,
C/O Clipper Logistics PLC,
Bay D11 Only,
Tetron Point,
William Nadin Way,
DE11 0BB

Please fill in the returns section on your delivery note when returning an order. If you no longer have your delivery note please click here.

Please pack the item(s) carefully; goods must arrive in a perfect and unused condition for the refund to be issued. Click here for full terms and conditions for returns.

If you have any questions or need assistance, please contact our customer service team and they will be happy to help.

We recommend you use Collect+ a fully tracked service for only £4.49 to return your product (Parcels must not weigh more than 10kg nor exceed dimensions of 60cm x 50cm x 50cm) to us. Collect+ stores are open from early until late, typically 8am – 9pm, 7 days a week. Click here for more information.

Cancelling Orders

If you wish to cancel an order you can fill in our cancellation form

Christmas Purchases

Christmas gifts purchased between October and December can be returned/exchanged up until the end of January providing the item is in new, unused and re-saleable condition.