Frequently Asked Questions about the GO Outdoors Discount Card

Q. How do I renew my card?

A. You can renew your discount card anytime in any of our stores. Our colleagues at the tills will do this with you.

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Q. I have lost my card how do I get a new one?

A. You can e-mail enquiries@gooutdoors.co.uk with your details and a new one will be sent to you.

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Q. I have lost my card can I still shop with you?

A. Absolutely - You'll need to confirm your details when you checkout. Contact enquiries@gooutdoors.co.uk with your details and a new card will be sent to you.

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Q. I have moved house how do I update my details?

A. Simply send an e-mail to enquiries@gooutdoors.co.uk and with your old and new details and we will update our records for you.

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Q. Someone stole my wallet/bag can I get a new card number?

A. You can e-mail enquiries@gooutdoors.co.uk with you details and a new card with a new number will be sent to you.

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Q. Why isn't the expiry date displayed on the card?

A. This allows you to keep the same card without the need to replace it. You can check your card expiry at any time here; www.gooutdoors.co.uk/discount-card

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Q. Please remove me from the postal mailing list

A. Email enquiries@gooutdoors.co.uk with your card number, name and address and we'll get you removed from the mailshots.

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Q. How long is the card valid for

A. Each time you renew your card, it is for 12 months.

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Q. Why do I need a discount card to shop with you

A. The discount card will entitle you to purchase our products at the best prices, give you access to the Price Match Plus so you'll always be able to get the cheapest price and also you'll have the chance to be the first to shop new product ranges and take advantage of exclusive offers including early SALE previews.

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